A national contemporary furniture retailer with a showroom in Western New York

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Advance Furniture's sales staff will receive your order by e-mail and follow up with a phone call.
We will confirm your address, phone number and the product that you want. Next, we will itemize these details on an invoice, then fax, e-mail or snail mail you a copy for your review.

Advance Furniture requires a 50% deposit to order your merchandise. Payment can be made with Visa/Mastercard/DISC, personal check, money order or Bank wire.
When the merchandise is ready to ship, Advance furniture will notify you, and you will be required to pay the balance of your order prior to shipping.
Advance Furniture does not accept credit card for final payment. Final payment can be made with a personal check, money order, or bank certified check. This policy helps protect against false chargebacks and false credit card payments; seeing as you are not present to sign your credit card slip

DELIVERY RATES AND POLICIES:-

All items on our site do not include delivery if you reside outside Western New York. Currently we have some of the most competitive shipping rates in the country!

SHIPPING CURBSIDE DELIVERY
All items in a sales order that total less than $500 = $35.
All items in a sales order that total between $501 - $900 = $69.
All items in a sales order that total between $901 - $1600 = $89.
All items in a sales order that total between $1601 to $3000 = $110.
All items in a sales order that total between $3001 - $5000 = $149
All orders over $5000 = $199

OPTIONAL CURBSIDE SERVICES (add to prices above)
Driver Assistance to your garage + $65

SHIPPING THAT INCLUDES INSIDE DELIVERY AND PLACE IN YOU ROOM ( NO ASSEMBLY )
All items in a sales order under $2500 - $219.
All items in a sales order between $2501 - $5000 - $269.
All items in a sales order above $5000 - $289.

DELIVERY/SETUP/BOX REMOVAL -
Please contact Advance Furniture. Prices will vary depending on your location and what you wish to purchase.

** Curbside delivery by definition means the trucking service will park in front of your home and you will need to receive the product from the back of the truck. All residents of Western New York including Buffalo and Rochester will receive FREE inside delivery and set up at no additional charges.

In the event that you need a service to bring the merchandise in your home and assemble it, Advance Furniture will locate a moving company to do the assembly. ( please note that these services are independent from the cost of shipping. Meaning, there will be transport curbside shipping charges as well as an assembly service charge when we quote you. )
All inside services are provided by independent companies not owned by Advance Furniture. Advance Furniture will assist you with scheduling and can help coordinate the service but will not be responsible for late deliveries. Please consider having a little extra time to insure the drivers are not rushed and they provide you top quality work! Because Advance Furniture is not affiliated or ownership of these moving companies, Advance Furniture will not be liable for any loss or damage incurred at the time of delivery. Please dont hesitate to discuss this further with an Advance Furniture representative.

Advance Furniture will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. We only require you to follow a few procedures (stated in the next paragraph) that are required in the claims process.

All merchandise that we feel is especially fragile will be forwarded to us from the factory for additional packaging prior to delivery to your home. We have a team of people who professionally package your product with additional cardboard, hard corners and shrink-wrap where needed. There are times we will forward your product directly from the factory if they participate in drop shipping. All orders shipped will be traceable with a phone number and a pro number, which will be given to you by our staff. This will help you follow your order and let you know exactly when it will arrive.

You will be responsible for inspecting the product at the time of delivery. In the event that you receive damaged merchandise, you must make all notations on the freight bill to ensure Advance Furniture's right to claim reimbursements. Failure to do this will void all insurance! If the damage is severe, please refuse ONLY the item that is damaged and make notations on the freight bill. If the product is nicked or scraped, please keep the product and make the proper remarks on the freight bill. The product will be repaired or replacement parts will be sent. Please notify Advance Furniture immediately during the time of delivery in the event that there is damage.

CANCELLATION POLICY:
All items are considered special order and are not cancelable after 5 days after receipt of your first deposit without a 20% restocking charge. In the event that you choose to cancel your order within 5 days, a full refund will be made on the condition that you request this cancellation in writing.

RETURN POLICY:
Advance Furniture will gladly allow NO PENALTY within 5 days of receiving the merchandise in the event you have received defective or damaged product at the time of delivery and we cannot offer you a quick resolution or replacement. All requests for return must be verbal and put in writing. All returns require Advance Furniture’s final authorization. In the event you wish to return the merchandise for reasons other than defect, you will be responsible to repackage the merchandise in new condition using the original wrap or box. Advance Furniture will initiate a pick up and return it to our store. Authorized returns will be subject to a 20% restocking charge. The cost to transport it back will be included in the restocking charge. The cost for all additional moving services performed at the time of delivery will not be refunded. These include Driver assisted charges, or inside delivery and un-boxing services.

We at Advance Furniture will offer you the best customer service that we would expect to receive ourselves. It is our goal to have the opportunity to serve you again and hope that you will tell ALL of your friends about us.

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